A report published by the Times was cited by media sources as saying that the bank suggested its staff to ignore or reject compensation claims to customers.
However, Lloyds was quoted as saying, "Some of the comments made by trainers to The Times reporter are not endorsed by Lloyds Banking Group and we believe they do not reflect our high training standards or our policies."
Many banks have been found employing improper means in PPI claims handling and it is expected that the UK market watchdog will publish a review into the claims process within the next three months.
The FCA said in a statement, "Our rules are very clear that firms are expected to learn from previous complaints. So if there are significant numbers of complaints coming in about the same thing – that is a clear warning sign that something isn’t right."
The bank had kept aside £6.8bn for PPI compensation at the end of 2012, and reimbursed £4.3bn to 1.3 million affected customers to date.
