The new customized kiosks will also provide online banking, statement printing and opening of new accounts, claims the bank.
Further, Diebold will also provide 560 Opteva automated teller machines (ATMs) to the bank, including 160 Opteva Flex Performance Series terminals that will enable customers to deposits cash continently.
As per terms of the agreement, the implementation will be carried out by Diebold’s local partner Alhamrani Universal Company (AU).
Al Rajhi Bank retail banking group general manager Dr Abdullah Al-Namlah said "Beyond common banking transactions, customers will also be able to receive checkbooks and debit cards instantly at the terminal, as well as video conferencing which will be saving them considerable time compared to traditional channels."
Validating deposited notes, detect counterfeits, check note fitness and sort cash, Al Rajhi Bank’s Flex Performance Series ATMs with deposit automation technology enables customers to complete rapid, envelope-free cash deposits.
Contrary to the standard deposit automation terminals, Flex Performance Series ATM has three to four times higher cash capacities, which decreases staffing requirements and third-party courier and service costs for managing and replenishing ATMs.
Diebold Middle East general manager Habib Abinader commented, "Deploying Opteva® Flex Performance Series ATMs enables Al Rajhi Bank to shift common consumer transactions to the self-service channel, freeing up staff to focus on higher-value transactions and customer services."
