The talking ATMs provide spoken instructions in English and Spanish and allow individuals with visual impairments to hear on-screen information when conducting banking transactions.
The bank has reported that the talking ATMs are equipped with an audio jack on the front of each machine and accept standard audio headsets. Once plugged in, the ATMs feature a recorded voice which prompts consumers through the needed steps to conduct banking transactions including deposits, balance inquiries, cash withdrawals and transferring funds.
The bank claims that customers can control the volume on the ATMs and the machines also offer a spoken tutorial providing step-by-step instructions for individuals using the A for the first time or anyone who would like extra help with the ATM. In addition, the tutorial provides a verbal description of the machine’s layout, including the location of the opening to insert ATM cards and deposit envelopes as well as openings to receive cash and transaction receipts.
Patti Thompson, senior vice president of ATM/self-service at HSBC Bank USA, said: The audio-enabled ATMs offer visually impaired individuals, or individuals who have difficulty reading standard on-screen print, a convenient and secure way to use our ATMs and create a better banking experience overall.
