US-based Grow Financial Federal Credit Union has selected retail banking services provider NCR Atleos to advance its self-service banking channel while supporting its ongoing growth.
The credit union identified the need to update its ageing ATM infrastructure and is looking to simultaneously expand its ITM footprint to connect with members in new ways.
Grow Financial has decided to expand its partnership with Atleos by selecting both Atleos ATM as a Service (ATMaaS) and Atleos ITMs.
The move consolidates a complex operating environment into a single, trusted vendor partnership and simplifies the management and maintenance of ATM and ITM channels.
Grow Financial Federal Credit Union EVP and chief financial officer Doug Tilden said: “We exist to serve people, not profit. This commitment drives us to make sure our self-service banking options are reliable, member-centric, and easy to use.
“Through our partnership with Atleos, we’re not only improving the member experience at self-service touchpoints but also enhancing efficiencies and reducing complexity. It’s a powerful win-win.”
Based in Atlanta, Georgia, NCR Atleos is a retail banking company engaged in expanding financial access to financial institutions, retailers, and consumers through self-service channels.
With 20,000 employees worldwide, the company enables financial institutions and retailers to leverage its ATM network, which is the world’s largest independently owned network.
Through its digital-first technology and global services operation, Atleos optimises the branch, improves operational efficiency and maximises self-service availability.
Atleos North America general manager Steven Nogalo said: “Atleos is uniquely positioned to run an institution’s self-service banking more efficiently and effectively than anyone else in the market.
“Relying on us to take over the distribution, installation, maintenance and cash management of Grow Financial’s fleet will make self-service banking more accessible to members and free significant bandwidth for the credit union.
“Employees can in turn focus more on their core business objectives such as strong member service and growth.”
Earlier this year, Security Bank of Kansas City selected NCR Atleos ATM as a Service, along with ITM as a Service to enable simple, convenient self-service banking for customers.
